Grievance Redressal

DarziX Marketplace Private Limited maintains a grievance redressal mechanism consistent with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules and Consumer Protection (E-Commerce) Rules.

1. How to raise a grievance

• In-app / website support tickets
• Email the Grievance Officer (details below)

2. What to include

Your registered email/phone, order ID (if any), a clear description of the issue, and supporting evidence.

3. Timelines

We aim to acknowledge grievances within the published acknowledgement SLA and provide a resolution or actionable update within the published resolution SLA.

4. Company details

Legal entity and officer contacts are published on this page and returned by our mobile APIs for transparency.