Refund & Cancellation Policy

This policy explains how cancellations and refunds work for DarziX customer orders.

1. Cancellation before workshop start

You may cancel an unpaid or unpaid-authorization-pending cart at any time. Paid orders may be cancelled before the workshop marks the order as started/in-production, subject to payment gateway settlement timelines.

2. After production starts

Because garments are made to measure, cancellations after production start are limited. We may offer store credit, remake, or partial refund at our discretion where a defect or service failure is established.

3. Refund timelines

Approved refunds are initiated to the original payment method. Bank/UPI timelines are typically 5–10 business days after Razorpay processes the refund.

4. Fit & quality issues

Raise a support ticket with photos within a reasonable period after delivery. We may arrange pickup, alteration, remake, or refund after review.

5. Contact

Support: privacy@darzix.com. Escalations: see Grievance Redressal.