Frequently Asked Questions

Order Delay

When my garment will delivered?

Will deliver shortly.

Why is my order delayed?

Bespoke orders typically take 7–14 days depending on fabric sourcing, stitching load, and QC. Check My Orders for the latest status. If your promised date has passed, share your order number in a support ticket and our team will follow up with the workshop.

Fabric Issue

What if there is an issue with my fabric?

If fabric looks damaged, stained, or different from what you expected, pause and contact support with clear photos and your order number. Do not approve delivery until operations confirms next steps. For customer-provided fabric, pickup and inspection notes are shown on the order timeline.

Measurement Mismatch

My garment does not match my measurements. What should I do?

DarziX offers alteration coverage under the Fit Guarantee for eligible orders. Open a ticket with your order number, describe the fit issue, and attach photos if possible. Do not alter the garment yourself before our team reviews it.

Payment Issue

My payment succeeded but the order still looks unpaid.

UPI and card settlements usually reflect within a few minutes, and sometimes up to 24 hours during bank delays. If the amount was debited and your order is still pending, raise a payment ticket with the payment reference / UTR and order number. Do not retry the same payment until support confirms.

General

How do I track my order?

Go to My Orders in your account for live updates on pickup, stitching, QC, and delivery. If a status has not changed for several days past the expected timeline, raise a ticket with your order number.

Still need help? Contact support from your account.